No One Says it Better Than Our San Diego Auto Body Repair Customers

Review by chrgrfn

"I took my car to United autobody because of the good reviews I read here. That was a big mistake. They didn't work well with my insurance company and delays were caused. Instead of taking responsibility for the delays Mark blamed my insurance company. To make matters worse the insurance company disagreed with the rates by something like $2-3 hour and Mark would not compromise. He told me to file a claim against my insurance company and said he would do the paperwork. He apparantly does this all the time. What a HUGE waste of my time! My car looks good but other body shops could have done the same work with less hassel!"

Pros: car looks good, Susie at front desk was nice and helpful, good waitng area

Cons: didn't work well with insurance company, pinched every penny possible

While I prefer to address issues directly with customers, I am unable to do so in this situation since the identity of the person is unknown. It saddens me that chrgrfn apparently did not understand the process. While many insurers cooperate with body shops, there are some that don’t and will cut corners on repairs just to save a buck. Most insurers will pay our posted rates. If insurers refuse to fulfill their financial obligation, rather than collect from our customers, we assist them in filing a claim against the insurers for refusal to pay. This has been a successful strategy. I am happy to read that chrgrfn is happy with how his/her car looks. It also pleases me to know that my staff is nice and helpful. While there may have been delays, it was likely due to the insurers not communicating with our shop. My sincerest apologies to chrgrfn for any and all inconveniences, and I invite you to contact me directly with your concerns.