No One Says it Better Than Our San Diego Auto Body Repair Customers

Review by wornoutoldman

"My sons new car a 2008 Suzuki SX4 Sport Sedan was involved in what at first glance appeared to be a minor fender bender on an I-15 on ramp. A young gal in a Honda decided to play fast and furious while applying makeup and her car stuffed his in the rear end pushing him into the car ahead of him causing an accordian effect (body damage front and rear).

He gathered an estimate from a body shop reccomended by the insurance company. They put the damage at $2700. I was out of town and asked him to wait until I returned as I co-signed for the loan and had some less than positive experiences in the past when the insurance company dictated the shop to be used for repairs.

Being new to the area I had no one to turn to for a referral. An inquiry from the local dealer turned up two suggestions (one the shop they used exclusively). When I interviewed these shops I walked away unimpressed as they both had messy cluttered work spaces and guys standing around not working. The first would not guarantee OEM (original equiptment manufacturer) parts would be used. The second could not give me a sastifactory window for completion. (I needed the car back no later than two weeks from drop off)

An internet search turned up United Auto Body on Miramar Road and what really appealed to me were ALL the positive reviews and a couple of not so enthusiastic ones. What was interesting was that the ones with unhappy customers were not dismissed but rather addressed and their complaints handled sincerely with an eye towards resolution.

After speaking with Grace an appointment was set and we dropped the car off. We were amazed at the all the photos that covered the walls showing so many cars and so many excellent repairs. Not only that but Mark (the owner) introduced himself and told me I could contact him with any questions or concerns at any time.

After disassembling the vehicle their crew found additional repairs would be required (I was made aware of this posibility when we first spoke) but I did not have to concern myself with it as United took care of all the interaction with the insurance company including working with their adjuster(s) to adress an additional $2200 worth of repairs not included in the original (different body shop) estimate.

In conclusion Suzi (that's the cars name) looks as good as new! I will always recommend United Auto Body and only them to anyone that needs auto body repair services. Thank you folks for the AWESOME service!!

David and Zach - Poway"